Accessibility

Tell us what would make your visit work better. We will make reasonable adjustments and help you plan an accessible route.

Getting around

Building access

Step-free entrance

The main entrance and every patient floor are step-free, with automatic doors and lifts.

Wheelchairs

Wheelchairs are available from reception. Ask a volunteer or staff member for help.

Accessible toilets

Accessible toilets are located on every patient floor and beside the main reception.

Blue Badge parking

Four spaces are beside the main entrance. Standard parking charges do not apply.

Assistance dogs

Assistance dogs are welcome. Tell the department if you need help caring for your dog during treatment.

Quiet waiting

Ask reception if a quieter waiting space would help you or someone you support.

Understanding each other

Communication support

British Sign Language and spoken-language interpreters
Hearing loops at main reception and outpatient desks
Large print, easy read and electronic information
Longer appointments where this is a reasonable adjustment
Support for people with a learning disability or cognitive impairment

Please request support as early as possible using the number on your appointment letter.

Before your visit

Request an adjustment

Contact the department on your appointment letter and explain what you need. We record agreed adjustments with your care information so teams can prepare.

Need help planning?

Call our accessibility team on 020 7946 0240, Monday to Friday, 9am–5pm, or email access@thayerstreethospital.example.

Digital access

Using this website

We aim for this website to work with keyboard navigation, screen readers, text enlargement and reduced-motion settings. Links use descriptive labels, forms have visible instructions and colour is not the only way information is communicated.

If you find an accessibility problem, contact the accessibility team and include the page address, what you were trying to do and the device or assistive technology you used.