Checking in
Use the reception shown on your letter. A team member will confirm your details and explain where to wait.
Practical information
Patients & visitors
Everything you need to prepare for care, feel confident on the day and understand what happens next.
Before you arrive
Preparing for your appointment
Your appointment letter tells you where to go and whether you need to fast, pause a medicine or bring a sample. If anything is unclear, call the number on the letter.
- Check the detailsConfirm the date, arrival time, department and any preparation instructions.
- Bring the essentialsYour appointment letter, a list of medicines, relevant records and any questions you want to ask.
- Plan your journeyAllow time for travel and check accessibility or parking information before setting off.
Can’t attend?
Tell us as soon as possible using the number on your letter so we can rearrange your care and offer the appointment to someone else.
At the hospital
What to expect on the day
During your visit
Your clinician will explain tests or treatment and give you time to ask questions before you decide.
Going home
Before you leave, we will explain follow-up, medicines and who to contact if you have concerns.
After your visit
Test results & follow-up
Your clinician will tell you how and when to expect results. Depending on the test, they may be shared at a follow-up appointment, by letter, or with the clinician who referred you.
If the expected time has passed, contact the department using the number on your appointment letter. Reception teams cannot interpret clinical results, but they can check their status.
Staying safe
Your medicines
Bring an up-to-date list of everything you take, including prescribed medicines, over-the-counter products and supplements. Do not stop a medicine unless a clinician tells you to.
If we prescribe something new, we will explain how to take it, common side effects and where to get further supplies.
Common questions
Before you contact us
Can someone come with me?
Usually, yes. Space can be limited in some clinical areas, so contact the department if you need more than one person with you.
How do I request an interpreter?
Call the number on your appointment letter as early as possible. We provide spoken-language and British Sign Language support.
Where can I find visiting information?
Our visitor information page includes hours, ward guidance and facilities.
I need an accessibility adjustment. What should I do?
Review our accessibility information, then contact the department so arrangements are ready when you arrive.